At Jolly Roger, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, create an account, or place an order through our online store.

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. About Jolly Roger

Jolly Roger is an online fishing store offering fishing equipment, essentials, and accessories to customers in South Africa.

We use customer information to operate our online store, process orders, arrange delivery, respond to enquiries, and improve the shopping experience.

2. Contact Details

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: info@jollyrogerfishing.co.za
Phone: +27 82 041 8194

3. Information We Collect

When you use our website or place an order, we may collect the following personal information:

Your name and surname.

Your email address.

Your phone number.

Your billing and delivery address.

Your order details and purchase history.

Your payment status and transaction confirmation details.

Any information you submit through a contact form, account form, checkout page, or email enquiry.

We may also collect technical information such as your IP address, browser type, device information, pages visited, and website usage data through cookies and analytics tools.

4. Payment Information

Payments on our website are processed through a secure third-party payment gateway.

Jolly Roger does not directly store your full card details. Payment information is handled securely by the payment provider used at checkout.

We may receive limited payment-related information, such as payment confirmation, transaction status, and order reference details, so that we can process and complete your order.

5. How We Use Your Information

We use your personal information to:

Process and manage your online orders.

Confirm payment and order details.

Arrange courier delivery.

Communicate with you about your order.

Respond to questions, support requests, or contact form submissions.

Create and manage customer accounts where applicable.

Improve our website, products, and customer experience.

Send marketing updates, offers, or promotions where you have agreed to receive them.

Detect, prevent, and reduce fraud, misuse, or security risks.

Comply with legal, tax, accounting, and regulatory requirements.

6. Sharing Your Information

We only share your personal information where necessary to operate our business and provide our services.

Your information may be shared with:

Payment gateway providers to process online payments.

Courier and delivery companies to deliver your order.

Website hosting, email, and technical service providers.

Accounting, legal, or administrative service providers where required.

Authorities or regulators where required by law.

We do not sell your personal information to third parties.

7. Courier and Delivery Information

To deliver your order, we may share your name, phone number, delivery address, and order-related details with the courier service used for shipping.

Customers are responsible for ensuring that delivery information is accurate and complete when placing an order.

8. Marketing Communications

If you choose to receive marketing communication from Jolly Roger, we may send you updates about products, offers, promotions, or website news.

You can unsubscribe or opt out of marketing communication at any time by following the unsubscribe instructions in the message or by contacting us directly.

We will not send you marketing messages without a valid reason or your permission where required.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand user behaviour, remember preferences, and improve the shopping experience.

Cookies may be used for:

Keeping items in your cart.

Remembering customer preferences.

Website analytics and performance tracking.

Improving security and website functionality.

Supporting marketing or advertising features where applicable.

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not work correctly if cookies are disabled.

10. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure website technology, access controls, password protection, trusted third-party providers, and secure payment processing.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

This may include keeping order, payment, tax, accounting, and customer support records for business and legal purposes.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or anonymise it.

12. Your Rights

You may request access to the personal information we hold about you.

You may also ask us to correct, update, or delete your personal information where applicable.

You may object to certain processing of your personal information or withdraw consent where processing is based on consent.

To make a privacy-related request, please contact us at:

info@jollyrogerfishing.co.za

We may need to verify your identity before processing certain requests.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

Jolly Roger is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

14. Third-Party Service Providers

We may use trusted third-party tools and service providers to help operate our website and online store.

These may include payment processors, courier companies, website hosting providers, analytics tools, email systems, and security services.

These providers may only access personal information where needed to perform their services.

15. Children’s Privacy

Our website is intended for general online shopping and is not directed specifically at children.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that a child has provided personal information without the necessary consent, we will take reasonable steps to delete that information.

16. International Transfers

Some of the third-party services used by our website may store or process information outside South Africa.

Where this happens, we will take reasonable steps to ensure that your personal information is handled securely and in line with applicable privacy requirements.

17. Accuracy of Information

Customers are responsible for providing accurate and up-to-date personal information when placing an order or contacting us.

Jolly Roger will not be responsible for delivery issues, communication delays, or order problems caused by incorrect information supplied by the customer.

18. Updates to This Privacy Policy

Jolly Roger may update this Privacy Policy from time to time.

Any changes will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are published means you accept the updated Privacy Policy.

19. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us:

Jolly Roger
Email: info@jollyrogerfishing.co.za