At Jolly Roger, we want every customer to be satisfied with their order. If something is incorrect, damaged, defective, or not quite right, this Refunds & Returns Policy explains how returns, exchanges, and refunds are handled.

By placing an order through our website, you agree to the terms set out in this policy.

1. Contact Details

For all return, exchange, or refund requests, please contact us using the details below:

Email: info@jollyrogerfishing.co.za
Phone: +27 82 041 8194

Please include your order number, full name, contact details, reason for the return, and clear photos where applicable.

2. Delivery Timeframes

Jolly Roger delivers orders through courier services.

Estimated delivery time is 3–5 business days after purchase, unless otherwise stated. Delivery times may vary depending on your location, stock availability, courier delays, public holidays, or circumstances outside of our control.

Jolly Roger offers free shipping on orders over R750. Orders below this amount may be subject to a delivery fee at checkout.

3. Return Eligibility

To qualify for a return, the product must generally be:

Unused and in its original condition.

Returned in its original packaging where possible.

Complete with all accessories, labels, manuals, parts, or included items.

Accompanied by proof of purchase or your order number.

Jolly Roger reserves the right to inspect returned items before approving a refund, exchange, or store credit.

4. Change-of-Mind Returns

If you change your mind about a purchase, please contact us within 7 days of receiving your order.

Change-of-mind returns may be accepted if the product is unused, undamaged, in its original packaging, and in a resalable condition.

The customer may be responsible for the return courier cost for change-of-mind returns.

Once the item has been received and inspected, we may approve a refund, exchange, or store credit.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

info@jollyrogerfishing.co.za

Please include:

Your order number.

A description of the issue.

Clear photos of the product.

Clear photos of the packaging, if damaged.

Your contact details.

If the issue is confirmed, Jolly Roger may offer a replacement, exchange, repair, refund, or store credit depending on the situation and product availability.

6. Items That Cannot Be Returned

Certain items may not be accepted for return if they are:

Used, damaged, or altered by the customer.

Missing original packaging, parts, or accessories.

Returned in a condition that is not suitable for resale.

Damaged due to misuse, incorrect handling, or normal wear and tear.

Purchased on clearance or final sale, unless defective.

Jolly Roger reserves the right to refuse returns that do not meet the requirements of this policy.

7. Return Courier Costs

If the return is due to a damaged, defective, or incorrect item, Jolly Roger may cover or refund the reasonable return courier cost once the issue has been confirmed.

If the return is due to a change of mind, incorrect product choice, or customer error, the customer may be responsible for the return courier cost.

Original delivery fees may not be refundable unless the return is due to an error by Jolly Roger or a confirmed product fault.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider, bank, or payment gateway used at checkout.

9. Exchanges

Exchanges may be offered where stock is available.

If the replacement product is more expensive than the original item, the customer may be required to pay the difference before the exchange is processed.

If the replacement product is less expensive, Jolly Roger may issue a partial refund or store credit.

10. Store Credit

In some cases, Jolly Roger may offer store credit instead of a refund.

Store credit can be used toward a future purchase on the Jolly Roger website and may be subject to any terms provided at the time it is issued.

11. Sale and Promotional Items

Sale, discounted, clearance, or promotional items may only be returned if they are defective, damaged, incorrect, or where required by applicable law.

Change-of-mind returns on sale or clearance items may not be accepted.

12. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

If your order has not yet been packed or handed over to the courier, we may be able to cancel it and process a refund.

If the order has already been shipped, the order may need to be handled as a return once it has been delivered.

13. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout.

Jolly Roger will not be responsible for delays, failed deliveries, or additional courier fees caused by incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because of incorrect delivery information, the customer may be responsible for any additional courier costs to resend the order.

14. Product Images and Descriptions

We do our best to display product images, descriptions, colours, sizes, and details as accurately as possible.

However, product appearance may vary slightly due to photography, lighting, supplier updates, packaging changes, or screen display settings.

These small differences do not automatically qualify a product for return unless the item is materially different from what was ordered.

15. How to Request a Return

To request a return, please follow these steps:

Contact us at info@jollyrogerfishing.co.za.

Include your order number and reason for the return.

Attach photos if the item is damaged, defective, or incorrect.

Wait for confirmation before sending the item back.

Package the item securely for courier collection or return delivery.

Items returned without prior communication may take longer to process or may not be accepted.

16. Inspection of Returned Items

All returned items may be inspected before a refund, exchange, or store credit is approved.

If the item does not meet the return requirements, Jolly Roger may refuse the return or send the item back to the customer.

17. Changes to This Policy

Jolly Roger may update this Refunds & Returns Policy from time to time.

Any updates will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are published means you accept the updated policy.

18. Contact Us

For any questions about refunds, returns, exchanges, or order issues, please contact us:

Jolly Roger
Email: info@jollyrogerfishing.co.za